This notice applies across all websites that we own and operate and all services we provide, including our online and mobile time tracking and project management services products, and any other apps or services we may offer (for example, events or training). For the purpose of this notice, we’ll just call them our ‘services’.
When we say ‘personal data’ we mean identifiable information about you, like your name, email, address, telephone number, bank account details, payment information, support queries, community comments and so on. If you can’t be identified (for example, when personal data has been aggregated and anonymised) then this notice doesn’t apply.
We may need to update this notice from time to time. Where a change is significant, we’ll make sure we let you know – usually by sending you an email.
Who are “we”?
When we refer to ‘we’ (or ‘our’ or ‘us’), that means Svenn AS and all its wholly owned subsidiaries.
We provide an easy-to-use online and mobile platform for construction and maintenance contractors to track time, project manage and assist compliance with HMRC reporting requirements and comply with HSE safety and quality requirements. If you want to find out more about what we do, see https://www.svenn.com
For European Union data protection purposes, when we act as a controller in relation to your personal data, Svenn AS, (registered in Norway with company number 911 801 663 and registered address at Industriveien 5, 7072 Heimdal, Norway) is our representative in the European Union.
How we collect your data
When you visit our websites or use our services, we collect personal data. The ways we collect it can be broadly categorised into the following:
Information you provide to us directly: When you visit or use some parts of our websites and/or services we might ask you to provide personal data to us. For example, we ask for your contact information when you sign up for a free trial, respond to a job application or an email offer, join us on social media, take part in training and events, contact us with questions or request support.
Information we collect automatically: We collect some information about you automatically when you visit our websites or use our services, like your IP address and device type. We also collect information when you navigate through our websites and services, including what pages you looked at and what links you clicked on. This information is useful for us as it helps us get a better understanding of how you’re using our websites and services so that we can continue to provide the best experience possible (e.g., by personalising the content you see).
Some of this information is collected using cookies and similar tracking technologies. If you want to find out more about the types of cookies we use, why, and how you can control them, take a look at our cookie notice.
Information we get from third parties: The majority of information we collect, we collect directly from you. Sometimes we might collect personal data about you from other sources, such as publicly available materials or trusted third parties like our marketing and research partners. We use this information to supplement the personal data we already hold about you, in order to better inform, personalise and improve our services, and to validate the personal data you provide.
Where we collect personal data, we’ll only process it:
- to perform a contract with you, or
- where we have legitimate interests to process the personal data and they’re not overridden by your rights, or
- in accordance with a legal obligation, or
- where we have your consent.
If we don’t collect your personal data, we may be unable to provide you with all our services, and some functions and features on our websites may not be available to you.
If you’re someone who doesn’t have a relationship with us, but believe that a Svenn subscriber has entered your personal data into our websites or services, you’ll need to contact that Svenn subscriber for any questions you have about your personal data (including where you want to access, correct, amend, or request that the user delete, your personal data).
How we use your data
First and foremost, we use your personal data to operate our websites and provide you with any services you’ve requested, and to manage our relationship with you. We also use your personal data for other purposes, which may include the following:
To communicate with you: This may include:
- providing you with information you’ve requested from us (like training or education materials) or information we are required to send to you
- operational communications, like changes to our websites and services, security updates, or assistance with using our websites and services
- marketing communications (about Svenn or another product or service we think you might be interested in) in accordance with your marketing preferences
- asking you for feedback or to take part in any research we are conducting (which we may engage a third party to assist with).
To support you: This may include assisting with the resolution of technical support issues or other issues relating to the websites or services, whether by email, in-app support or otherwise.
To enhance our websites and services and develop new ones: For example, by tracking and monitoring your use of websites and services so we can keep improving, or by carrying out technical analysis of our websites and services so that we can optimise your user experience and provide you with more efficient tools.
To market to you: In addition to sending you marketing communications, we may also use your personal data to display targeted advertising to you online – through our own websites and services or through third party websites and their platforms.
To analyse, aggregate and report: We may use the personal data we collect about you and other users of our websites and services (whether obtained directly or from third parties) to produce aggregated and anonymised analytics and reports, which we may share publicly or with third parties.
How we can share your data
There will be times when we need to share your personal data with third parties. We will only disclose your personal data to:
- other companies in the Svenn group of companies
- third party service providers and partners who assist and enable us to use the personal data to, for example, support delivery of or provide functionality on the website or services, or to market or promote our goods and services to you
- regulators, law enforcement bodies, government agencies, courts or other third parties where we think it’s necessary to comply with applicable laws or regulations, or to exercise, establish or defend our legal rights. Where possible and appropriate, we will notify you of this type of disclosure
- an actual or potential buyer (and its agents and advisers) in connection with an actual or proposed purchase, merger or acquisition of any part of our business
- other people where we have your consent.
International Data Transfers
When we share data, it may be transferred to, and processed in, countries other than the country you live in – such as to Germany and Norway, where our data hosting provider’s servers are located. These countries may have laws different to what you’re used to. Rest assured, where we disclose personal data to a third party in another country, we put safeguards in place to ensure your personal data remains protected.
For individuals in the European Economic Area (EEA), this means that your data may be transferred outside of the EEA. Where your personal data is transferred outside the EEA, it will only be transferred to countries that have been identified as providing adequate protection for EEA data (like New Zealand), or to a third party where we have approved transfer mechanisms in place to protect your personal data – i.e., by entering into the European Commission’s Standard Contractual Clauses, or by ensuring the entity is Privacy Shield certified (for transfers to US-based third parties). For further information, please contact us using the details set out in the Contact us section below.
Security is a priority for us when it comes to your personal data. We’re committed to protecting your personal data and have appropriate technical and organisational measures in place to make sure that happens.
The length of time we keep your personal data depends on what it is and whether we have an ongoing business need to retain it (for example, to provide you with a service you’ve requested or to comply with applicable legal, tax or accounting requirements).
We’ll retain your personal data for as long as we have a relationship with you and for a period of time afterwards where we have an ongoing business need to retain it, in accordance with our data retention policies and practices. Following that period, we’ll make sure it’s deleted or anonymised.
It’s your personal data and you have certain rights relating to it. When it comes to marketing communications, you can ask us not to send you these at any time – just follow the unsubscribe instructions contained in the marketing communication, or send your request to firstname.lastname@example.org
You also have rights to:
- know what personal data we hold about you, and to make sure it’s correct and up to date
- request a copy of your personal data, or ask us to restrict processing your personal data or delete it
- object to our continued processing of your personal data
You can exercise these rights at any time by sending an email to email@example.com
If you’re not happy with how we are processing your personal data, please let us know by sending an email to firstname.lastname@example.org. We will review and investigate your complaint, and try to get back to you within a reasonable time frame. You can also complain to your local data protection authority. They will be able to advise you how to submit a complaint.
How to contact us
We’re always keen to hear from you. If you’re curious about what personal data we hold about you or you have a question or feedback for us on this notice, our websites or services, please get in touch.
As a technology company, we prefer to communicate with you by email – this ensures that you’re put in contact with the right person, in the right location, and in accordance with any regulatory time frames.
Our email is email@example.com.
Vilkår for bruk
Please read these Terms carefully before you use Svenn, since by using Svenn you agree to these Terms, which is a legal agreement. If you use Svenn as a representative of an organisation, you agree to these Terms on behalf of that organisation.
You can contact us by telephone (+47 954 56 740) or email (firstname.lastname@example.org).
“You” or your” means the person or organisation that is registered with us to use the Svenn.
“We”, “our” or “us” means Svenn AS, a company registered in Norway with company number 911 801 663 and registered address at Industriveien 5, 7072 Heimdal, Norway, our employees, directors, officers, affiliates and subsidiaries.
“Svenn” means our Website and Services collectively.
“API“ means our application programming Interfaces.
“Services” means our Website, APIs, applications, our content and various third party services that make up Svenn, as the context requires.
“Website” means our website www.Svenn.co.uk and other websites that we may operate in the future including all subdomains and sites associated with those domains.
Section 14 (Data Processing) contains further definitions that are only used in that section of the Terms.
We grant you a non-exclusive, non-transferable licence to use Svenn, subject to you complying with these Terms.
3. Your obligations
To use Svenn, you must (a) agree to these Terms (b) be at least 18 years old and natural person (c) complete our registration process and provide accurate information as requested and in compliance with all applicable laws, rules and regulations.
You may not without our written permission (a) attempt to duplicate, modify, disclose or distribute any part of our Services (b) attempt to reverse compile, disassemble, reverse engineer our Services (c) assign or otherwise dispose of your rights or obligations under these Terms or (e) attempt to obtain, or assist others in obtaining, access to the Services, other than as provided under these Terms.
You may link to our Website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.
You are responsible for all content you provide and activities on your Svenn account.
You are responsible for configuring your devices and software in order to access our Website.
4. Intellectual Property
You grant us a royalty free, worldwide, transferable, sub-licensable, irrevocable and perpetual licence to use any feedback, recommendations or other suggestions that we receive from you.
You are responsible and liable for keeping your username and password confidential and take reasonable steps to ensure that nobody accesses the Services using account(s) created with your username and password. You agree to notify us immediately if you if you suspect any unauthorised use of your account(s). We are not liable for any loss or damage due to stolen passwords or hacked accounts.
6. Plans and payments
We offer new registered users a restricted 14-day free trial of our Services without the requirement to provide any credit card or other payment details.
After the 14-day trial you are required to pay to use our Services and to provide us with your valid credit card details. Our third party payment processor, Stripe, has its own terms and conditions which have to be followed when using its services.
The Services are billed in advance on a monthly or annual basis (depending on your plan) and is non-refundable. There will be no refunds or credits for partial use of our Services, for account upgrades or downgrades, or for unused periods of an account. In order to treat everyone equally, no exceptions will be made. Fees are non-refundable except as required by law or as set out in these Terms.
You must pay all applicable fees when due and you authorise us to charge such fees using your selected payment method. Your account is set to auto-renew and we may automatically charge you for such renewal on or after the renewal date associated with your account unless you have cancelled our Services prior to its renewal date.
All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities, and you shall be responsible for payment of all such taxes, levies, or duties.
For any upgrade or downgrade of your plan, we will automatically charge your credit card the new rate on your next billing cycle.
Downgrading your plan may cause the loss of content, features, or capacity of your account and we do not accept any liability for such loss.
We may modify or remove part of the Service at any time. We may change our prices by giving you 10 days notice. Such notice may be provided by contacting you by any medium or updating our Website. We shall not be liable to you or any third party for any modification, price change, suspension or discontinuance of our Service.
7. Cancellation, termination and suspension
If you change your mind and want to cancel our agreement you may only do so before you start using our Services. Thereafter, you may terminate our agreement and our Services at anytime in accordance with these Terms. You may only cancel or terminate your account and the use of our Services by emailing our customer service at support@Svenn.com.
We may at any time, at our absolute discretion and without notice, refuse to provide our Services to anyone or terminate or suspend your account and our Services.
If your account is cancelled or terminated it can be accessed for the duration of the accounts current billing period. At the end of the billing period your account will immediately be deactivated. Your account and data cannot be accessed, and we may, at our sole discretion, delete your data 30 days after terminating the account and warning given.
We are not liable for any loss or damage following, or as a result of, deactivation of your account, and it is your responsibility to ensure that any content or data which you require is backed-up or replicated before deactivation.
8. Your content
Your use of the Service will involve you uploading or inputting various content into the Service; including but not limited to: time entries, invoices, deviation images, tasks, attachments, project names, worker names and conversations.
We may view such content only as necessary (a) to maintain, provide and improve the Service (b) to resolve a support request from you (c) if we have a good faith belief, or have received a complaint alleging, that such content is in violation of these Terms (d) as reasonably necessary to allow us to comply with or avoid the violation of any applicable law, rules or regulation.
In order to better understand the manner in which our Service is being used, we may analyse (i) the content in aggregate and on an anonymised basis, and (ii) the use of our Services using third party analytics tools (including but not limited to Google Tag Manager, Google Analytics, Mixpanel, Kissmetrics and hotjar).
You may use the Svenn API to connect to and access your Svenn account data.
It is your responsibility to use the API correctly and we are not be liable for any direct, indirect, incidental, special, consequential damages, including but not limited to damages for loss of profits, goodwill, use, data, or other losses resulting from your use of the API or third-party products that access your account data via the API.
We may at any time with or without notice change, suspend or terminate your access to the API if we deem it necessary.
Subject to our obligations, you will defend, indemnify and hold us harmless against claims, actions, proceedings, losses, damages, expenses and all costs arising out of or in connection with your misuse of the Services.
We will use our reasonable endeavours to ensure that your data is maintained securely and is properly backed-up. In the event of any loss or damage to your data, your sole and exclusive remedy shall be that we use our reasonable endeavours to restore the lost or damaged data from the latest back up of such data. We shall not be responsible for any loss, destruction, alteration or disclosure of data caused by any third party.
We will use our best endeavours to ensure that the Services are provided continuously and that access to our Website is not interrupted by any event within our control. We endeavour to notify you in advance of planned downtime, which, if reasonably practicable, will be scheduled outside normal office hours.
We undertake no obligation to respond to queries but endeavour to do so within a reasonable time.
Except as expressly and specifically provided in these Terms, all warranties, conditions and other terms implied by statute or case law are, to the fullest extent permitted by law, excluded from these Terms.
We are not be liable for any loss of profits, loss of business, depletion of goodwill or similar losses or pure economic loss, or for any special, indirect or consequential loss costs, damages, charges or expenses however arising and our total aggregate liability in contract, tort (including negligence or breach of statutory duty), misrepresentation.
You agree that we are not liable for any delays or failure in performance of any part of the Services, from any cause beyond our control.
13. General provisions
We may contact you by telephone or any other contact details you have registered in your account with us.
We may make changes to these Terms, but will notify you in advance through one of our mediums. Any changes shall be effective when the Terms are updated on our Website and your continued use of Svenn is regarded as acceptance to these Terms.
Our failure to exercise or enforce any right or provision of the Terms shall not constitute a wavier of such right or provision.
These Terms are governed by Norwegian Law and you can bring legal proceedings in respect of the Services in the jurisdiction of Sør-Trøndelag tingrett.
14. Data Processing
In this section of the Terms:
“controller”, “processor”, “data subject”, “personal data”, “processing” (and “process”) and “special categories of personal data” have the meanings given in Applicable Data Protection Law;
“Applicable Data Protection Law” means the EU General Data Protection Regulation (Regulation 2016/679).
Our relationship: you appoint us as a processor to process the personal data described in these Terms or on our Website (the “Data“) and for the purposes described including, to provide you with, and update and improve, our Services (the “Permitted Purpose“). We must both comply with the obligations that apply to each of us under Applicable Data Protection Law.
Prohibited data: Unless you have specifically asked us and we have agreed that you may, you must not disclose (and must not permit any data subject to disclose) any special categories of personal data to us for processing.
International transfers: we must not transfer the Data outside of the European Economic Area (“EEA“) unless we have taken the necessary measures to ensure the transfer complies with Applicable Data Protection Law. Those measures may include transferring the Data to a recipient in a country that the European Commission has decided provides adequate protection for personal data (e.g., New Zealand), to a recipient in the United States that has certified its compliance with the EU-US Privacy Shield, or to a recipient that has executed standard contractual clauses adopted or approved by the European Commission.
Confidentiality of processing: we must ensure that any person we authorise to process the Data (an “Authorised Person“) must protect the Data in accordance with the confidentiality obligations we owe you.
Security: we will implement technical and organisational measures to protect the Data (i) from accidental or unlawful destruction, and (ii) loss, alteration, unauthorised disclosure of, or access to the Data (a “Security Incident“).
Subcontracting: you consent to us engaging third party sub-processors to process the Data for the Permitted Purpose provided that: (i) we impose data protection terms on any sub-processor we appoint that require it to protect the Data to the standard required by Applicable Data Protection Law; and (ii) we remain liable for acts and omissions of our sub-processor.
Cooperation and data subjects’ rights: we must provide reasonable and timely assistance to you (but at your expense) to enable you to respond to: (i) any request from a data subject to exercise any of its rights under Applicable Data Protection Law; and (ii) any other communication, question or complaint received from a data subject, regulator or other third party that is connected with the processing of the Data. If we receive any communication, question or complaint directly we will promptly inform you and provide full details.
Security incidents: If we become aware of a confirmed Security Incident, we must inform you without undue delay and provide you with reasonable information and cooperate with you so that you can comply with any data breach reporting obligations you have under Applicable Data Protection Law. We must also take reasonably necessary measures and actions to remedy or mitigate the effects of the Security Incident and keep you informed of all material developments in connection with the Security Incident.
Deletion or return of Data: When you finish using our Services, we will, on your specific request, delete or return the Data in our possession or under our control (we will decide in what way we do this but will always act reasonably). This does not apply where we are required by applicable law to retain some or all of the Data, or to Data we have archived on back-up systems, and in that situation we will securely isolate and protect that Data from further processing.